Return policy

You can return your order within 30 days of receiving it. No explanation needed — if it’s not what you expected, just send it back.

Heads up:
The return needs to be on its way back to us within those 30 days. Not just registered, but actually shipped.

🛍️ What can be returned?

– Only unopened and unused products
– In original condition and packaging
– Ready to find a new home

Shipping costs are non-refundable.

🚚 Who covers return shipping?

Return shipping costs are your responsibility and depend on the carrier you choose.

🔄 Want to exchange?

Looking to swap for a different item? Just let us know when registering your return, and we’ll get your new item ready. Most exchanges are sorted within just a few days.

⏳ When will I get my refund?

Once your return arrives at our warehouse, we’ll process it within 3 business days. You’ll get an email confirmation as soon as your refund has been issued.
It may take up to 3 more days to show up on your bank account depending on your payment provider.

Frequently Asked Questions

What if the item I want to exchange is sold out?
We’ll contact you and figure it out together. If the item will be back soon, we’ll let you know. If not, we can offer an alternative, store credit, or just a refund — whatever feels best for you.

Where can I find my order number?
You’ll find your 5-digit order number in your confirmation email. Can’t find it? Just reach out — we’ll help you in no time.

What if my product arrived damaged?
Oh no — that’s not how it's supposed to be. Send us a quick email at info@aurorawomen.com with a photo of the issue and we’ll take care of it right away.

What if I want to return something after the 30-day window?
Just send us a message. Depending on the item and situation, we might still be able to offer an exchange or store credit.